Frequently Asked Questions (FAQ)

We offer desktops, all-in-one PCs, laptops, and mini PCs to suit various needs and budgets.

All our products are brand new unless clearly marked as refurbished in the product description.

Yes, certain models support customization. Contact us to confirm configuration options.

Most computers come pre-installed with Windows 10 or Windows 11. Check the product page for details.

Yes, most of our PCs are fully compatible with Windows 11 and meet the system requirements.

Yes, we offer high-performance gaming PCs with powerful GPUs and cooling systems.

Yes, we offer a wide range of accessories to complete your setup.

Absolutely — we have compact mini PCs perfect for home, office, or media center use.

Yes, most items come with a 1-year warranty. Extended warranties may be available.

Just add items to your cart, go to checkout, and follow the instructions to complete your purchase.

We accept credit/debit cards, PayPal, bank transfers, and other local payment methods.

Yes, we offer installment plans through supported providers depending on your location.

You can cancel the order before it is shipped. Contact us as soon as possible.

Enter your promo code at checkout in the “Discount Code” field.

Yes, you will receive a digital invoice via email after your order is confirmed.

Yes, we support B2B and volume purchasing. Please contact our sales team.

We accept returns within 7–14 days if the product is unused and in original condition.

Refunds are usually processed within 5–10 business days after approval.

Yes, exchanges are allowed within the return window if the product is eligible.

Yes, we ship to most countries. Shipping costs and times vary based on location.

Standard delivery takes 5–15 business days, depending on your location.

Yes, a tracking number will be provided once your order has been shipped.

Shipping fees are calculated at checkout based on your destination and package size.

Yes, though delivery may take slightly longer in such areas.

Yes, we provide basic after-sales technical assistance via email and live chat.

Drivers can be downloaded from the product page or the official brand website.

Check the power source, cables, and press the power button. If the issue persists, contact support.

Yes, we offer remote support for basic setup and troubleshooting.

You can reach us via email, live chat, or the contact form on our website.

Consider how you'll use it — office work, gaming, creative tasks — and choose based on CPU, RAM, storage, and graphics.

Lightweight laptops or all-in-one PCs with long battery life and good performance for multitasking are ideal for students.

Yes, we use SSL encryption and follow strict security protocols to keep your data safe.

Use the “Forgot Password” link on the login page to reset your password via email.

Yes, if you're logged in, you can add products to your wishlist for later.

No, we never sell or share your information without consent. Please refer to our privacy policy.

Yes, we provide bulk order discounts for corporate clients, system integrators, and industrial buyers. Please contact our sales team for a customized quotation.

Our MOQ varies by product. Some standard models have no MOQ, while custom configurations may require a minimum purchase of 10-50 units.

Standard bulk orders typically ship within 3-5 business days. Custom-built or high-volume orders may require additional lead time.

Yes, we offer sample units for evaluation. Sample costs can be refunded when placing a bulk order.

Yes, we provide OEM/ODM services, including custom branding, BIOS modifications, and hardware configurations.

Please contact us via email or fill out the RFQ (Request for Quotation) form on our website with details on quantity, specifications, and delivery location.

Yes, we offer stock reservation for repeat customers to ensure continuous supply.

Yes, we support long-term procurement agreements to guarantee stable pricing and availability.

Yes, we offer enterprise accounts with benefits such as priority support, customized pricing, and extended warranty options.

Yes, we provide custom configurations for large orders, including RAM, storage, BIOS settings, and pre-installed software.

Invoices are sent automatically via email after payment is received. You can also request a proforma invoice before payment.

If your order has not been processed, modifications are possible. For shipped orders, changes are not possible.

You will receive an order confirmation email and a tracking number once your order is shipped.

Orders can be canceled before processing begins. Once shipped, orders cannot be canceled but may be returned under the RMA policy.

Sales tax or VAT may apply depending on your location. For tax-exempt customers, please provide official documentation before purchase.

Send your PO to our sales team via email. We will confirm the order and send an official invoice for payment.

Currently, we do not offer financing, but we partner with third-party financial institutions for leasing solutions.

Yes, express shipping options are available for urgent orders.

Shipping costs depend on weight, volume, and destination. You can check estimated shipping fees at checkout.

Yes, we accept customer-supplied freight forwarders.

Yes, DDP shipping is available for select regions to cover all import duties and taxes.

Returns are accepted within 7 days for non-customized products.

Contact our support team at info@cwwkipc.com for RMA approval before returning any products.

We offer 1-year standard warranty, with extended warranty options available.

For B2B customers, advance replacement options may be available based on contract terms.

RMA processing takes 5-10 business days after receiving the product.

Yes! We welcome global distributors. Contact us to discuss partnership opportunities.

Yes, we provide regional exclusivity for strategic partners.

Yes, we ship to over 100 countries worldwide.

Yes, all our products comply with CE, FCC, and RoHS standards.

Customers are responsible for customs clearance, but we can assist with documentation.

Via email, live chat, or phone.

Weekdays 9am-6pm GMT+8.

No, only weekdays.

Yes, for setup and troubleshooting.

No, we provide guides and remote help.

Standard 1-year manufacturer warranty.

Yes, for some products at extra cost.

Contact support with proof of purchase.

No, only manufacturing defects.

Typically 7-14 business days.

Contact support within return window.

Usually customer’s responsibility unless product is faulty.

Use courier tracking and inform support.

After inspection, usually 5-10 days.

We provide spare parts for at least 5 years after a product is discontinued.

All product manuals are available on our official website under the support section.

Yes, we offer online and on-site training for enterprise customers.

Yes, we provide virtual demos and technical walkthroughs upon request.

Yes, we have a knowledge base with step-by-step troubleshooting guides.

Yes, enterprise customers can receive a dedicated account manager for technical and sales support.

We continue to provide support, firmware updates, and spare parts for at least 5 years after EOL.

Yes, we provide upgrade recommendations based on your existing deployment.

Yes, we notify enterprise customers 6-12 months in advance of EOL changes.

Yes, we offer hardware trade-in programs for upgrading to newer models.

Yes, we offer custom extended support contracts for businesses still using legacy hardware.